Returns & Refunds

The following text is provided for transparency and operational clarity. It does not constitute personalised legal advice; organisations should obtain counsel for matters involving regulatory filings, cross-border transfers, or employment disputes. This policy applies to tuition-style fees published for BridgeLane cohort programmes purchased directly from BridgeLane by organisations or individuals, excluding third-party resellers unless a separate rider states otherwise. Deposits referenced in enterprise statements of work follow the contract governing that engagement.

The following text is provided for transparency and operational clarity. It does not constitute personalised legal advice; organisations should obtain counsel for matters involving regulatory filings, cross-border transfers, or employment disputes. Refund requests must be emailed to hello@max-network.one with participant name, programme title, purchase reference, and reason. We acknowledge within five business days and communicate expected timelines. Approved refunds are returned via the original payment rail where technically possible; otherwise a mutually agreed bank transfer is used.

The following text is provided for transparency and operational clarity. It does not constitute personalised legal advice; organisations should obtain counsel for matters involving regulatory filings, cross-border transfers, or employment disputes. For open-enrolment programmes, you may cancel for a full refund up to fourteen days after payment, provided cohort access has not been exercised beyond the orientation module. Partial refunds may be available before the midpoint of longer programmes when documented hardship exists; evidence may be requested tactfully and handled confidentially.

The following text is provided for transparency and operational clarity. It does not constitute personalised legal advice; organisations should obtain counsel for matters involving regulatory filings, cross-border transfers, or employment disputes. Third-party exam vouchers purchased on your behalf, shipping of physical goods if ever offered, and bespoke curriculum development hours delivered are generally non-refundable once work has commenced. No refund is available for violations of conduct rules that result in removal for harassment or dishonesty.

The following text is provided for transparency and operational clarity. It does not constitute personalised legal advice; organisations should obtain counsel for matters involving regulatory filings, cross-border transfers, or employment disputes. If you disagree with an outcome, you may request a secondary review by a director-level owner who was not involved in the initial determination. Decisions following secondary review are final except where mandatory consumer laws grant additional remedies.

The following text is provided for transparency and operational clarity. It does not constitute personalised legal advice; organisations should obtain counsel for matters involving regulatory filings, cross-border transfers, or employment disputes. Approved refunds are initiated within ten business days; settlement timing may depend on banking intermediaries outside our control. Currency conversions, if any, use rates published by our bank on the processing date unless a fixed contract rate applies.

The following text is provided for transparency and operational clarity. It does not constitute personalised legal advice; organisations should obtain counsel for matters involving regulatory filings, cross-border transfers, or employment disputes. Where the Act on the Consumer Protection in Electronic Commerce applies, we honour cooling-off and defect remedies that cannot be waived. Nothing in this policy limits non-waivable statutory rights. Enterprise purchasers remain responsible for internal approval flows before participants access paid materials.

The following text is provided for transparency and operational clarity. It does not constitute personalised legal advice; organisations should obtain counsel for matters involving regulatory filings, cross-border transfers, or employment disputes. We retain anonymised refund statistics to monitor programme quality. Individual correspondence is stored according to the retention rules in our Privacy Policy and may be referenced if repeat disputes arise.