FAQ
Live filter across categories. At least one answer states an explicit programme limitation.
Do you run private cohorts for a single employer?
Yes. Private cohorts receive tailored intake diagnostics and optional Korean or English facilitation. Legal review of customer-facing templates remains with your organisation.
ProgrammesWhat is deliberately excluded from the ITIL prep sprint?
Exam vouchers, proctor booking, and post-failure coaching are excluded. The sprint focuses on syllabus-linked question practice, not end-to-end certification project management.
ProgrammesCan we bring production logs into troubleshooting labs?
No. Labs use synthetic or employer-redacted data only. Bringing live customer logs violates the acceptable use agreement you acknowledge at login.
LabsHow often are lab images refreshed?
Core Windows and macOS baselines refresh quarterly unless a critical security patch requires an interim rebuild. Release notes ship with each cohort.
LabsAre published prices negotiable for non-profits?
We evaluate non-profit pricing twice per year against a fixed budget line. Discounts are never implied on the public site; proposals are issued in writing.
CommercialDo you finance instalments directly?
We outline instalment totals transparently but do not operate regulated lending. Where instalments appear, they are invoiced milestones coordinated with your accounts payable team.
CommercialIs travel to Seoul required for hybrid tracks?
Hybrid tracks list on-site days explicitly in the syllabus. If you cannot travel, select an online-only programme instead; we do not hybridise attendance ad hoc.
LogisticsDo you guarantee job placement after leadership studio?
No. The leadership studio improves coaching and rota communication skills. Hiring decisions sit with employers; we provide evidence packs you may attach to internal promotion packets.
Outcomes