Executive Briefing: Support Economics
A short programme for managers interpreting desk metrics without blaming frontline staff.
Description
Half-day blocks across two weeks cover backlog ageing, reopen rates as signals (not clubs), and how to pair qualitative stories with charts when presenting upward.
What is included
- Backlog ageing sandbox
- Reopen rate interpretation guide
- Story-plus-chart slide clinic
- Capacity note templates
- Vendor noise filter worksheet
- Ethical metric review checklist
- Optional office hour with academy director
Outcomes
- Ask better questions in metric reviews
- Pair one chart with one customer story in exec decks
- Identify when to fund training vs hire
FAQ
Financial modelling?
We discuss directional trade-offs, not full FP&A models.
Confidentiality?
Do not upload live dashboards; use anonymised exports provided in lab.
Team attendance?
Purchase covers up to three leaders from the same organisation in one cohort.
Participant notes
Story-plus-chart clinic changed how I present reopen spikes. Still learning backlog ageing nuances.